FREE SHIPPING is available on all orders over £55 to the UK.
Shipping
We can ship to virtually any address in the world and we aim to dispatch your soaps within 1-3 working days directly from France.
UK (POST-BREXIT)
Order up to £30 - £14.95 (5-7 working days from dispatch)
Order £30 to £55 - £8.95 (5-7 working days from dispatch)
Free Shipping when you spend over £55
Express option available (2-3 Working Days +£5 to above tariffs)
EUROPE 1
Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden.
£6.95 (2-3 working days from dispatch)
Free Shipping when you spend over £45
EUROPE 2
Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia.
£9.95 (2-4 working days from dispatch)
Free Shipping when you spend over £50
USA & CANADA
Order up to £50 - £24.95 (5-7 working days from dispatch)
Order £51 to £100 - £19.95 (5-7 working days from dispatch)
Order £100 to £149 - £9.95 (5-7 working days from dispatch)
Free Shipping when you spend over £150
Express option available (2-3 Working Days +£7.50 to above tariffs)
AUSTRALIA & NEW ZEALAND
Order up to 1.7kg - £19.95 (10-14 working days from dispatch)
Order up to 2.7kg - £29.95 (10-14 working days from dispatch)
Order up to 4.7kg - £39.95 (10-14 working days from dispatch)
Order up to 5.7kg - £49.95 (10-14 working days from dispatch)
Order up to 6.7kg - £59.95 (10-14 working days from dispatch)
Order up to 7.7kg - £69.95 (10-14 working days from dispatch)
REST OF THE WORLD
Any other country that is not listed above.
By Weight:
up to 1.7kg - £19.95 (5-10 working days from dispatch)
over 1.7kg - £29.95 (5-10 working days from dispatch)
Delivery times are calculated from the time of dispatch, rather than from the moment you place your order. As each product is carefully picked and packed by hand, these estimates can vary, particularly during busy times. If your order isn't dispatched straight away, don't panic! We're on it.
Your soap is dispatched directly from France, so please allow the above 'working days' for your delivery to arrive. These dispatch times are estimated.
Parcels are shipped using a courier* service, and we will notify you if there are any delays with your order, (out of stock items, etc.)
*If delivery is attempted unsuccessfully, UPS may leave your parcel at a nearby UPS Access Point, so you can collect your parcel at your convenience.
PLEASE NOTE: Working days do not include Saturday or Sunday as defined by the courier companies.
RETURNS POLICY
The Natural French Soap Company is responsible for getting your order to you safely. If any items arrive damaged, please notify us within five days of arrival for replacements or credit. Please email us with photos of the damages and the parcel. After this time, The Natural French Soap Company cannot be held responsible for the items. To preserve the colour and quality of the soaps, keep out of the heat and direct sun.
In the case of justified claims, we must replace the product(s). The buyer then renounces their right to any other indemnity or pursuit. In the case of a claim or dispute, please contact us by email.
If any of the above changes, you will be notified.
NO LONGER WANT YOUR SOAPS?
According to Law, you have seven days from receipt of your order to return your products. Goods must be in their original packaging, without being used or degraded. The buyer is responsible for any carriage charges incurred.
Unwanted goods should be returned to:
The Natural French Soap Company
44 Bis Avenue du Dr Dupont
86320 Lussac Les Chateaux
France
The Natural French Soap Company Ethics
DO YOU USE ECO-PACKAGING?
Receive a parcel from us and you’ll notice something: from the tape outside to the padding inside, we favour paper over plastic. Zero plastic means zero waste, which makes us happy. Because now we know the impact that single-use plastic has on the planet, popping bubble wrap is no longer fun. Unless it’s biodegradable, of course :)
IS YOUR COMPANY ECO-FRIENDLY?
From our packaging to our products; we’re into the whole eco-conscious scene, offering a wide range of eco-friendly beauty tools and bathroom accessories. Plastic-free and biodegradable, they’re made of natural bamboo, loofah, jute and sustainably sourced wood. So you can do your bit to save the planet, one toothbrush at a time.
ARE YOUR PRODUCTS RECYCLABLE?
Reduce, reuse, recycle. Say that three times in the mirror and Ken will appear, with a reminder to compost that old loofah. Since the planet’s resources are finite, we’re passionate about bringing you recyclable products in recyclable packaging. Remember that next time your eco-shop order arrives in its all-paper wrapping.
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